Return Policies

Refund

The following reasons are covered by our 30-day FULL Refund / FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item since our products are customized.

  • Item received is different from the description or the product customization information.
  • Item received is defective/damaged/broken/does not work properly.
  • Incorrect or mismatched size.
  • Lost/missing items.
    • No Refund & Replacement

    The following reasons are NOT covered by our 30-day Refund & Replacement Policy, and we are not liable for these issues. Additionally, please allow for differences of up to 20% between advertised images and the actual item due to lighting during photo shoots or variations in monitor displays.

  • Request for a refund/replacement is after 30 days of product delivery.
  • Picked the wrong size, product, address, or custom information.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
  • Personal reasons due to personal taste, change of mind, etc.
  • Products purchased during a sale or any promotion.

    • How to Request a Refund or Replacement

    • Step 1: Contact Customer Service
      Reach out to us at support@diyweave.com and let us know your issue.

    • Step 2: Provide Proof
      Send photos or videos of the defective item you received, along with a picture of the outer packaging and the full shipping label. This helps us verify and solve your problem quickly.

    • Step 3: Receive Refund or Replacement
      Once we review your request and confirm the issue, we’ll process a refund or send you a replacement right away.

    Refund Processing Time

    If your refund is approved, the funds will be returned to the same payment method you used to purchase the item.

    Here's how long it typically takes for the refund to appear on your account or statement:

    • PayPal: 3–5 business days
      (Up to 30 days if paid with a credit or debit card)